Hamly-Prestige Supplies Ltd ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ([Your Website URL Here]), interact with our contact forms, request samples, or make purchases through our online store.
As a UK-based company, we adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect personal data from you in various ways, including:
- Direct Interactions:
- Contact Forms: When you fill out a "Contact Us" form, we collect your name, email address, phone number, company name, and any message you provide.
- Request Sample Forms: When you request a sample, we collect your name, email address, phone number, company name, shipping address, and details about the sample request.
- Account Registration (if applicable): If you create an account on our website, we collect your name, email address, password, and any other information you provide during registration.
- E-commerce Transactions (via our Online Store):
- When you make a purchase through our e-commerce platform, we collect information necessary to process your order, including your name, billing address, shipping address, email address, phone number, payment details (card type, last four digits, expiry date – full payment card data is processed securely by our payment processor, not stored by us), and details of the products purchased.
- Automated Data Collection:
- Usage Data: We may collect information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This data helps us understand website traffic and improve user experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., platform-built-in analytics, potentially Google Analytics or other tools) to track activity on our website and hold certain information. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: To operate and deliver the services you request, such as responding to inquiries, processing sample requests, and fulfilling e-commerce orders.
- To Process Transactions: To process payments and deliver products purchased through our online store.
- To Communicate with You: To send you order confirmations, shipping updates, responses to your questions, and other service-related communications.
- To Improve Our Website and Services: To understand how users interact with our website, identify popular products or content, and enhance user experience and website functionality.
- For Marketing Purposes (with consent): If you opt-in, to send you promotional emails about new products, special offers, or other information we think you may find interesting. You can unsubscribe at any time.
- For Legal and Security Reasons: To comply with legal obligations, prevent fraud, enforce our terms and conditions, and protect the security of our website and users.
3. Legal Basis for Processing (UK GDPR)
We will only process your personal data where we have a lawful basis to do so under the UK GDPR:
- Contract: Processing is necessary for the performance of a contract with you (e.g., fulfilling your e-commerce order, processing your sample request).
- Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests (e.g., improving our website, preventing fraud).
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing communications).
- Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation.
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors and service providers (e.g., payment processors like Stripe or PayPal, shipping companies, website hosting providers, email marketing services) who perform services on our behalf. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
5. E-commerce Platform and Data Processing
We use a third-party e-commerce platform to power our online store. This means:
- Hosting: Your website data, including certain user data, is hosted by our platform provider. The provider's privacy practices are available on their respective website.
- Order Processing: Our e-commerce platform facilitates the collection of necessary data (as outlined in Section 1) and securely transmits payment information to our chosen payment gateway (e.g., Stripe, PayPal). We do not directly store your full payment card details.
- Analytics: Our e-commerce platform may collect anonymous usage data regarding website usage to improve its platform and services.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, order data will be kept for accounting and tax purposes.
7. Your Data Protection Rights (UK GDPR)
Under UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request that any inaccurate or incomplete data be corrected.
- Right to Erasure ("Right to be Forgotten"): Request that your personal data be deleted, under certain circumstances.
- Right to Restrict Processing: Request that we limit the way we use your personal data.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to our processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
8. International Data Transfers
As we operate in the UK and use global service providers, your personal data may be transferred to, and stored at, a destination outside the UK or European Economic Area (EEA). Where this occurs, we will ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions) to protect your data in accordance with UK GDPR.
9. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
10. Third-Party Websites
Our website may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We advise you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:
Hamly-Prestige Supplies Ltd[Your Company Address Here]Email: [Your Support Email Address Here]Phone: [Your Phone Number Here]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection, if you believe your rights have been infringed.ICO Website: https://ico.org.uk/
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